Sales

Telesales Agents

Nairobi   |   Full Time

Department: Sales

Position: Telesales Agent

Reporting to: Telesales Team Lead


About SunCulture

Founded in 2012, SunCulture’s vision is to build a world where people take control of their environment in rewarding and sustainable ways. SunCulture does this by developing and commercializing life-changing technology that solves the biggest daily challenges for the world's 570 million smallholder farming households. Over the last 5 years, the company has grown significantly and now employs 100+ people around the world.


About the Role

Reporting to the Telesales Team Lead, the Telesales Agent will provide expert advice and information to our potential customers regarding a variety of products offered by SunCulture. S/he will play a key role in increasing our profitability and sales revenue through excellence in customer service and an informed, consultative approach to selling and client conversion. S/he will also be troubleshooting and escalating complaints across a number of communication channels. The person should have excellent communication and interpersonal skills. Computer knowledge and usage are also a must-have for this role. 


Responsibilities

  • Ability to meet end to end product sales targets set by SunCulture that will be coupled by achieving a high conversion rate.

  • Contact potential or existing customers, businesses, or groups to inform them about SunCulture products using scripts.

  • Explain technical product features and answer customer questions about SunCulture products.

  • Lead generate and create a robust pipeline of customer accounts of potential clientele for SunCulture

  • Be versatile in making extensive outbound calls that meet the organizations KPIs

  • Adjust sales scripts to better target the needs and interests of specific individuals.

  • Help the department to develop content for sales presentations or other materials.

  • Respond to correspondence from customers on both mail and phone and follow up initial sales contacts.

  • Have the ability to go above and beyond to cover over talk time daily hour delivery set by SunCulture.

  • Conduct client or market surveys to obtain information about potential customers to be able to measure customer experience and NPS.



Does this sound like you?

  • Proven experience as a telesales representative or other sales role

  • Proven track record of successfully meeting sales quota preferably over the phone

  • Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems

  • Ability to learn about products and services and describe/explain them to prospects

  • Hands-on, detail-oriented, and with strong execution skills

  • Excellent Communication Skills with the ability to resolve issues and address complaints

  • Passion for irrigation and in-depth knowledge of the industry and current trends adaptable for SunCulture 

  • Independent thinker with proactive decision-making capabilities 

  • Comfortable with ambiguity and experience working in a dynamic environment

  • Have the ability to handle pressure, keep cool-temper, and handle rejection gracefully. 

  • Be organized and be an expert in time management and meet deadlines.  

  • A diploma or degree in Sales or any other related field is an added advantage

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