Senior International Expansion Coordinator - West Africa

Lome, Maritime Region   |   Full Time

About SunCulture

Founded in 2012, SunCulture’s Vision is to build a world where people take control of their environment in rewarding and sustainable ways. SunCulture does this by developing and commercialising life changing technology that solves the biggest daily challenges for the world's 570 million smallholder farming households. Over the last 7 years the company has grown significantly and now employees 100+ people around the world. 

About the role

the core responsibility in this role is commercialization of the business, managing pilots and relationships with distribution partners in West Africa. The ideal candidate will play a critical role in building strong relationships with partners by strategically meeting their requirements. The Senior International Expansion Coordinator functions will drive the achievement of sales quotas based on assigned key objectives/metrics relevant to the distribution partners’ goals. The key objective is to contribute to sustaining and growing SunCulture’s business to achieve long-term business success.

Key Responsibilities

Training and Pilot Development

  • Manage partner in-house training to ensure that all relevant staff are developed to a high standard of proficiency to scale sales, marketing and after sales management of SunCulture’s systems

  • Design, develop and standardize technical and operational processes and procedures related to logistics, training, installation, sales and after sales, including training plans and manuals, installation schedules, client and distributor surveys, budgets and targets

  • Facilitate collection and analysis of information collected during product deployment including, surveys, after sales, sales and IoT data

  • Monitor product,partner performance, service levels and propose action plans that are needed to mitigate potential risk

  • Work closely with partners to ensure their needs are met by proposing solutions that meet their objectives, identifying new opportunities and creating new value that will turn into long-lasting relationships 

Business growth

  • Acquire a thorough understanding of client aspirations, capacity and requirements

  • Expand the relationships with existing clients by continuously proposing solutions that meet their objectives, identifying new opportunities and creating new value 

  • Play a part in generating new sales and/or up-sells that will turn into long-lasting relationships

  • Contribute to building brand awareness by representing the company professionally and communicating appropriately; understanding all products, capabilities and ways of working and differentiation

  • Identify opportunities to leverage new partnerships, emerging technologies, systems, capacities and applications to drive improved value

Managing Relationships 

  • Develop comprehensive, consistent and relationships at multiple levels (Strategic, Tactical & Operational) with a portfolio of clients and ensure touch-points work

  • Quantify company value to clients and work closely with internal teams to ensure client satisfaction

  • Manage expectations, monitor service levels and implement any action plans that are needed to mitigate risk 

  • Resolve any issues and problems faced by clients and deal with complaints to maintain trust

  • Serve as point of accountability and the link of communication between clients and internal teams, including facilitating inventory and logistics, after sales support and technical backstopping

Operation Management

  • Propose and implement transactional cost reduction processes

  • Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

  • Provide actionable feedback on all aspects of the organization for continuous scale and improvement. 

  • Ensure operations are aligned with SunCulture’s processes as well as applicable local regulations, policies and practices

  • Facilitate the generation of new leads through the production of client proposals and grant applications and development of a client pipeline 

Does this sound Like You?

  • Fluent in spoken and written French and English.

  • Based in Togo and ability to work in West African countries

  • Bachelor Degree in Business Management, project management or any other technical course preferably in the energy sector

  • 5+ years project management experience

  • Strong training capabilities 

  • African International Distribution experience 

  • Strong listening and questioning skills - outstanding communication and interpersonal skills

  • Vision to understand customer needs and translate them into practical solutions

  • Proven planning skills with ability to drive change

  • Disciplined time management and ability to work under pressure

  • Able to analyse results and identify and explain any variances from targets

  • Ability to follow and ensure compliance with operational processes

  • Highly developed social, interpersonal and communication skills.

  • Excellent team working and team developing ability.

  • Disciplined in time management and ability to work under pressure without supervision

  • Strong computer skills in, G-Suite Applications and Microsoft Office

Please apply via this portal before 30th July, 2020. Only shortlisted candidate based in Togo will be contacted.

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