Telesales Agent

Department: Sales

Position: Telesales Agent

Reporting to:Telesales Manager

About Us
Our vision is to build a world where people take control of their environment in rewarding and sustainable ways. The company does this by developing and commercializing life-changing technology that solves the biggest daily challenges for the world's 570 million smallholder farming households. We are the largest distributor of solar water pumps / solar irrigation for smallholder farmers in Africa and were selected by Fast Company as one of the World’s Most Innovative Companies in 2021. Over the last 5 years, the company has grown significantly and now employs 400+ people around the world.

Job Brief

Reporting to the Telesales Manager, the Telesales Agent will provide expert advice and information to our potential customers regarding a variety of products offered by company. S/he will play a key role in increasing our profitability and sales revenue through excellence in customer service and an informed, consultative approach to selling and client conversion. S/he will also be troubleshooting and escalating complaints across a number of communication channels. The person should have excellent communication and interpersonal skills. Computer knowledge and usage are also a must-have for this role.

Duties and Responsibilities

• Ability to meet end to end product sales targets set by the company that will be coupled by achieving a high conversion rate.
• Contact potential or existing customers, businesses, or groups to inform them about the company products using scripts.
• Explain technical product features and answer customer questions about company products.
• Lead generate and create a robust pipeline of customer accounts of potential clientele for the company.
• Be versatile in making extensive outbound calls that meet the organizations KPIs.
• Adjust sales scripts to better target the needs and interests of specific individuals.
• Help the department to develop content for sales presentations or other materials.
• Respond to correspondence from customers on both mail, phone and in-person and follow up initial sales contacts.
• Have the ability to go above and beyond to cover over talk time daily hour delivery set by the company.
• Conduct client or market surveys to obtain information about potential customers to be able to measure customer experience and NPS.

Education, Skills and Experience

• Proven experience as a telesales representative or other sales role.
• Proven track record of successfully meeting sales quota preferably over the phone.
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
• Ability to learn about products and services and describe/explain them to prospects.
• Hands-on, detail-oriented, and with strong execution skills.
• Excellent Communication Skills with the ability to resolve issues and address complaints.
• Passion for irrigation and in-depth knowledge of the industry and current trends adaptable for the company.
• Independent thinker with proactive decision-making capabilities.
• Comfortable with ambiguity and experience working in a dynamic environment.
• Have the ability to handle pressure, keep cool-temper, and handle rejection gracefully.
• Be organized and be an expert in time management and meet deadlines.
• A diploma or degree in Sales or any other related field is an added advantage.

If Interested:

Please apply online via this job page. We respond to all candidates however only shortlisted candidates will be interviewed.

Please Note:

 SunCulture is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, f-c, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.