Position: International Project Technical Manager
Start Date: Immediately
Reporting to: VP of Engineering
Founded in 2012, SunCulture’s Vision is to build a world where people take control of their environment in rewarding and sustainable ways. SunCulture does this by developing and commercialising life changing technology that solves the biggest daily challenges for the world's 570 million smallholder farming households. Over the last 5 years the company has grown significantly and now employs 170+ people around the world.
About the role
SunCulture has reached an exciting phase in its development and is poised for significant growth. The organization needs an experienced International Project Technical Manager who is responsible for ensuring SunCulture’s international project teams are provided with technical support to ensure flawless execution on the business development side of SunCulture.
This role requires significant time (~30%) in the field alongside SunCulture’s core smallholder farmer customer base in International markets outside of Kenya with distribution partners.
Drive excellent technical support for International Partners
Ask customers targeted questions to quickly understand the root of the problem
Troubleshoot software and hardware problems for partners and talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue within stipulated time frame
Accumulate qualitative and quantitative data from international partners through field visits, check-in calls, and accurate reporting of after sales issues
Collaborate with all engineering managers and VP Engineering to ensure issues and feedback from international distributors are taken into account during product development
Prioritize after-sales issues with the EPI Product Manager and Head of Aftersales and escalate to VP Engineering to determine whether a unique solution needs to be developed
Work closely with the Head of BD, the International Expansion team, and the VP of Engineering to ensure requirements from international distribution partners are included in new software innovations
Liaise between international/project teams and R&D to ensure product requirements for international BD initiatives are considered in new product & existing product improvement programs
Document technical knowledge in the form of notes and manuals for international partners
Does this sound Like You?
Excellent interpersonal skills and ability to connect with diverse and international team members
A natural problem solver and strong communication skills
Strong organizational leadership and time management skills
Must be knowledgeable about engineering and can explain technology in layman's terms to partners
Bachelor's degree in mechanical or electrical engineering, product design, business, or another relevant field
Proven work experience as a Technical Support Engineer, International Project Coordinator, or similar role
Experience working in sub-Saharan Africa preferred
Able to fluently communicate in English; Swahili and/or French is a plus
Comfortable with ambiguity and able to plan, organize, and execute to meeting deadlines in a fast evolving environment
Hands on, detail oriented and with strong execution skills
Excellent communication skills and should ensure information communicated is clear and timely
Independent thinker able to thrive and make decisions in a fast paced dynamic environment
High integrity values with discretion in using budgetary allocation for the department
A proven record of ability to work with minimal supervision
Proactive, collaborative, organized, curious, problem solver with “can-do” attitude
Do you feel you are a fit?
Please apply online via this job page by Friday, 26th February 2021. We respond to all candidates however only shortlisted candidates will be interviewed.