Operations

Field Engineer

Nairobi   |   Full Time


Department: Operations                        

Position: Field Engineer

Reporting to: Engineering Team Lead                

Tenure: Full time

Location: Nairobi, Eastern, Coast, Western, Nyanza, Eldoret


About SunCulture

Founded in 2012, SunCulture’s vision is to build a world where people take control of their environment in rewarding and sustainable ways. SunCulture does this by developing and commercializing life-changing technology that solves the biggest daily challenges for the world's 570 million smallholder farming households. Over the last 5 years, the company has grown significantly and now employs 100+ people around the world.


About the Role

Reporting to the Engineering Team Lead, the Field Engineer be involved with and not limited to carrying out Technical Surveys, conducting SunCulture product installations and aftersales. He will also be a pioneer of product knowledge and troubleshooting when it comes to the innovations of SunCulture products to our customers. 


Responsibilities

Project Management  

  • Undertaking Site visit for pre-feasibility and Feasibility site information collection and analysis.

  • Contacting clients to set preferred dates and installing the products within the set timelines.

  • Proper time management to ensure all projects assigned are achieved within the timelines set

Risk Management

  • Be very proactive in identifying job risks during installations, resolving them, and reporting to the team leads 

  • Communicate and mitigate any risk factors that are encountered in the field by various engineers.

Additional Roles & Responsibilities

  • Carrying out technical surveys and submitting the reports) to the engineering team leads

  • Designing irrigation systems, conducting installations, and providing after-sale services for SunCulture products

  • Mentoring and in-field training of new engineers

  • Guiding clients through contract filling and sending the signed contracts to HQ every Friday.

  • Contacting all clients assigned promptly and setting the agreed preferred dates in the app sheet

  • Filling and syncing Job Submission Forms(JSFs) in the app sheet within the same day the installation/after-sale is done

  • Vetting of clients and initiating dispatches of products via the app sheet once the set threshold requirement has been met.

  • Reporting of emerging issues during after-sales and installations to the relevant authority as soon as they emerge.

  • Work closely with the after-sales department to ensure quick resolution of after-sale issues.

  • Advise and provide recommendations to clients on products  that would work best for them during technical surveys

  • Do a minimum of 2 installations in a day.

  • Achieve a mean Turn Around Time of under 2 days for jobs done

  • Achieve a mean app adherence of 100% of all the jobs done


Traits for the role

  • Be a team player.

  • Be ready and committed  to working  in the field

  • Be ready to learn

  • Be creative and quick to resolve unprecedented issues that arise in the field


Does this sound like you?

  1. Degree/ Diploma in Mechanical Engineering or any other related field with specialization in Agricultural equipment is an added advantage

  2. 2+ years of experience with solar grid pump systems and  irrigation systems  management

  3. Hands-on, detail-oriented, and with strong execution skills especially installation and conducting surveys

  4. Good communication skills both written and spoken with the ability to interact freely with customers of different levels and backgrounds.

  5. Passion for irrigation and proactive in decision making

  6. An independent thinker who is able to thrive in a fast-paced dynamic environment.

  7. In-depth knowledge of the industry and current trends adaptable for  SunCulture

  8. Be organized and be an expert in  time management 

  9. Thrive in resources constrained environments with discretion in using budgetary allocation.

  10. An agile trainer capable of training and being trained and be very resilient and flexible

  11. Strong computer skills in, GSuite, Microsoft Office, database management experience in CAD or other project design software is a plus

  12. Able to work in a dynamic environment with immense pressure and meet deadlines

  13. Comfortable with ambiguity and able to plan, be organized, and meet deadlines

  14. Proactive, collaborative, organized, curious, problem solver with a “can-do” attitude

 Please Note: This role requires a lot of movement and it is NOT confined to the location of the application. Versatility and flexibility are required. 

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